RETURN AND REFUND POLICY

At Taashi, we want you to be completely satisfied with your purchase. If you're not, we're here to help.

Returns

  • Eligibility: Items must be unused, in original condition, and in their original packaging.

  • Timeframe: Returns are accepted within 30 days from the date of delivery.

  • Process: To initiate a return, please contact our customer support team at mytaashi@gmail.com with your order number and reason for return.

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Method: Refunds will be issued to the original payment method.

  • Processing Time: Allow up to 7–10 business days for the refund to appear in your account after we receive the returned item.

Exchanges

  • Availability: Exchanges are subject to product availability.

  • Process: To request an exchange, please contact our customer support team at mytaashi@gmail.com

Non-Returnable Items

For health and safety reasons, the following items are non-returnable:

  • Personal care items

  • Perishable goods

Damaged or Defective Items

  • Process: If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery with photos of the damage or defect.

  • Resolution: We will provide a replacement or refund as appropriate.

Contact Us

For any questions or assistance, please reach out to our customer support team:

  • Email: mytaashi@gmail.com

  • Phone: (703)-346-5999

  • Live Chat: Available on our website during business hours